Shipping policy

Shipping Policy

At Orina Jewels, we are committed to delivering your order safely and on time. Please read the following shipping information before placing your order.

Order Processing

All orders are processed within 1–3 business days after the order is successfully placed.

Orders are not processed or shipped on Sundays or public holidays. During sales, promotions, or periods of high order volume, processing may take a little longer.

Once your order has been shipped, you will receive shipping and tracking information at the email address or phone number provided during checkout, where tracking is available.

Shipping Time

For orders within India, the estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote or difficult-to-reach locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Orina Jewels may offer free shipping promotions or other shipping offers. The terms of such offers will be displayed on the website or at checkout.

Order Tracking

Once your order has been dispatched, you may receive a tracking number through your registered email address or phone number.

You can use the tracking information provided to monitor the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including the correct:

  • Name

  • House/building number

  • Street/locality

  • City/town

  • State

  • PIN code

  • Contact number

Orina Jewels is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Orders

Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Strikes or service disruptions

  • Incorrect or incomplete address information

  • Remote delivery locations

  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us at support@orinajewels.in and we will assist you in checking the shipment status.

Damaged Packages

Please inspect your package carefully when you receive it.

If the outer package appears seriously damaged or tampered with, please take photographs or videos of the package before opening it, if possible.

If the product inside is damaged, defective, or incorrect, contact us at support@orinajewels.in as soon as possible with your order number and clear photographs/videos of the product and packaging.

Please refer to our Return & Refund Policy for information about damaged, defective, or incorrect products.

Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the courier may make additional delivery attempts or return the package to us.

If the package is returned to Orina Jewels because of an incorrect address, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply for reshipping the order.

International Shipping

At present, Orina Jewels primarily ships orders within India.

If international shipping is offered in the future, applicable shipping charges, customs duties, taxes, and other import-related charges may be the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Orina Jewels

Email: support@orinajewels.in
Phone: +91 9064659402

Address:
P8RQ+MX2, NH 14, Chandrakona Road,
Sarbera, West Bengal 721253, India

We will be happy to assist you with your shipping-related questions.