We offer a 3-day return policy, meaning you have 3 days after receiving your order to request a return.

To be eligible, the item must be unworn, unused, undamaged, with all tags attached and in its original packaging. Proof of purchase may also be required.

How to Request a Return

Contact us at support@orinajewels.in within 3 days of receiving your order.

Please do not send any product back until your return request has been approved, we will provide return instructions. Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours with your order number and clear photos/videos of the product and packaging.

Non-Returnable Items

Returns may not be accepted for:

• Worn or used products

• Products with scratches, stains, or signs of use

• Products without original tags or packaging

• Customized or personalized jewelry

• Products damaged due to improper handling or storage

• Gift cards

• Sale or clearance items, unless defective or incorrect

Exchanges

Exchange requests must be made within 3 days of delivery and are subject to product availability and our return conditions.

Refunds

After receiving and inspecting your return, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method within 7–10 business days. Your bank or payment provider may require additional time to reflect the refund.

Return Shipping

Return shipping costs are generally the customer's responsibility, unless the return is due to a damaged, defective, or incorrect item received from us.

Contact Us

Orina Jewels
Email: support@orinajewels.in
Phone: +91 9339746984
Address: Sarbera, Chandrakona Road, Paschim Medinipur, West Bengal 721253, India