Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it — unworn, unused, undamaged, with all tags attached, and in its original packaging. You must also provide the receipt or other valid proof of purchase.
How to Request a Return
To request a return, please contact us at:
Email: support@orinajewels.in
Please do not send the product back before your return request has been approved.
Approved returns should be sent to:
Return Address:
P8RQ+MX2, NH 14, Chandrakona Road,
Sarbera, West Bengal 721253, India
Once your return request is approved, we will provide you with instructions on how and where to send the product.
Items returned without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after receiving it.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at support@orinajewels.in.
Please provide clear photographs or videos of the product and packaging so that we can evaluate the issue and determine the appropriate resolution.
Non-Returnable Items
Returns may not be accepted for:
-
Products that have been worn or used.
-
Products with scratches, damage, stains, or signs of wear caused after delivery.
-
Products without their original tags or packaging.
-
Customized or personalized jewelry.
-
Products damaged due to improper handling or storage.
-
Gift cards.
-
Sale or clearance items, unless the item is defective or incorrect.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you wish to exchange an item, please contact us within 7 days of receiving your order.
Exchange requests are subject to product availability and the item must meet the return conditions stated above.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the amount will be refunded to your original payment method within 7–10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and reflect the refund in your account.
If you have not received your refund after the stated processing period, please contact us at:
Return Shipping
Return shipping costs may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item received from us.
For any questions regarding returns or refunds, please contact: